CRATES is online language learning service offered by CRATES Limited Corp (“CRATES”). Our services (“Services”) include a wide variety of beginner to advanced contents and courses. This content is available (i) on applications (“Apps”) for various operating systems available to download on mobile, laptop and/or tablet devices, and/or (ii) at our websites crates.ekyss.co.kr (“Website”).
1. Personal Data that We Collect
When you interact with our Website or Apps, we collect information that, alone or in combination with other information, could be used to identify you (“Personal Data”).
Personal Data You Give Us. When you sign up for or use the Services, you voluntarily give us certain Personal Data, including your name, email address, username, and profile picture. If you register for an account through your social media account (including Facebook and Google Sign-in), you may see which of your friends are using the Services. The information we get from these accounts depends on your settings and the privacy policies of the social media platforms, so please check those policies to understand the privacy practices of those platforms.
If you buy a CRATES subscription, you may be asked to provide payment information (including payment card number, security code associated with the card, expiry date), to one or more of our payment service providers (please see “Sharing and Disclosure” section below).
When you use the Services, you may generate learning data such as test answers, learning scores, and progress within a course, which we will collect and store for use in connection with the Services.
We also collect information you choose to provide to us when you complete any “free text” boxes in our forms (for example, support request or survey submission). In addition, we may collect Personal Data disclosed by you on our forums, blogs and our other areas of the Services to which you can post information and materials.
We may also collect non-Personal Data, such as your time zone or language.
Automatically Collected Data: When you use the Services, the following information is created and automatically logged in our systems:
• Log data: Information (“log data”) that your browser automatically sends whenever you visit the Website, or that the Apps automatically send when you use them. Log data includes your Internet Protocol (“IP”) address (so we understand which country you are connecting from when you visit the Website), browser type and settings, the date and time of your request, and how you interacted with the Services.
• Device information: Includes type of device you are using, operating system, settings, unique device identifiers, network information and other device-specific information. Information collected may depend on the type of device you use and its settings.
• Usage Information: We collect information about how you use our Services, such as the types of content that you view or engage with, the features you use, the actions you take, the other users you interact with and the time, frequency and duration of your activities.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how you use the site. As anonymization is activated for the data we collect, your IP address is truncated by Google within member states of the European Union or in other signatory countries to the Treaty creating the European Economic Area and only then is it transferred to the USA.
Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website in order to compile reports on website activity for the website operator and to provide other services relating to website activity and Internet usage. The IP address transferred by your browser within the scope of Google Analytics will not be combined with other data from Google. You may prevent the saving of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent the data captured by the cookie and relating to your use of the website (incl. your IP address) from being captured and processed by Google by downloading and installing the browser plugin available at the following link: (http://tools.google.com/dlpage/gaoptout?hl=en).
We are taking part in a statistical program of the company Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, via which Facebook users who display a similar usage profile to our existing customers are detected (“Facebook Custom Audiences – Statistical Twins”). As part of this program, email addresses of customers are transferred in an anonymized form (known as a “hash”) to Facebook. The email addresses cannot be derived from the data transmitted. Using the same method, Facebook itself produces a hash of its users’ email addresses, correlates these with the anonymized data and determines whether one of our users with the same email address is registered with Facebook.
Facebook guarantees that it does not store this correlation or use it outside of the program. This is then employed as the basis on which to determine any Third Parties who use Facebook in a similar way to the customer, and we obtain an opportunity to address these people directly. You do not receive any additional advertising or messages from us or from Facebook as a result. If you are not registered at Facebook with the same email address as you use for us, Facebook will not receive any information about you. Under no circumstances do we find out whether you are registered with Facebook and do not otherwise receive any data about you.
You hereby give your consent to the anonymized transfer of your email address in the form described previously. Although we do have every reason to trust the assurances provided by Facebook, we wish to point out that Facebook is not subject to German data protection law. You will find further information on the purpose and scope of the data capture and the further processing and use of the data by Facebook as well as optional settings for protecting your privacy in the Facebook data protection guidelines at: https://www.facebook.com/about/privacy/.
2. How We Use Data
We use the data we collect, described below:
• To authenticate users, provide the Services, process transactions and respond to your requests. For users located within the EU, this use is necessary to perform the contract with you.
• As necessary for certain legitimate business interests, which include the following:
o To customize the learning experience and degree of difficulty to our users’ level and needs.
o To better understand how visitors interact with our Website and ensure that our Website is presented in the most effective manner for you, and as part of our efforts to keep our Website, network and information systems secure.
o To conduct analytics to inform our marketing strategy and enable us to enhance and personalize our communications and the experience we offer to our users.
• To conduct or assist research and prepare scholarly papers. We may share the information we collect in anonymized and de-identified form with researchers who help us to improve the Service’s learning tools. We may also use such information to publish papers on language learning.
• Marketing. We will send you updates and information about our new products and services, upcoming events or other promotions or news by email or push notification. Where required by law, we will only send you marketing information if you consent to us doing so at the time you provide us with your Personal Data. You may opt out of receiving such emails by following the instructions contained in each promotional email we send you or by updating your user settings. We will continue to contact you via email regarding the provision of our Services and to respond to your requests.
If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, we will keep basic data to identify you and prevent further unwanted processing.
We may anonymize, de-identify and/or aggregate the information that we collect and use such anonymized, de-identified and/or aggregated data for commercial, statistical and market research purposes, including sharing it with affiliates and business partners.
For information on your rights under the applicable European Union (“EU”) law, please see the “Rights under EU Law” section below.
3. Sharing and Disclosure
Other users of the Services can see the profile information you upload to the Services including courses, learning scores and users you are following.
We may share your Personal Data and other information with certain Third Parties in the following circumstances:
• Vendors and Service Providers: To assist us in meeting business operations needs and to perform certain services and functions your Personal Data may be shared with third-party providers of hosting, email communication and customer support services, analytics, marketing, advertising (including Amazon Web Services and Google in the United States, both certified to the Privacy Shield). For more details on the Third Parties that may place cookies through the Website, please see the “Cookies” section below. Following our instructions, these parties may access, process or store Personal Data in the course of performing their duties for us.
• Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of a service to another provider, your Personal Data and other information may be transferred to a successor or affiliate as part of that transaction.
• Legal Requirements: If required to do so by law, applicable regulation or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of CRATES, (iii) act in urgent circumstances to protect the personal safety of users of the Website or the Apps, or the public, or (iv) protect CRATES against legal liability.
4. Data Retention
5. Update Your Information
If you need to change or correct your Personal Data, or wish to have it deleted from our systems, you may do so yourself via your user settings.
6. California Privacy Disclosures
If you would like to request information about Third Parties that collect Personal Data on our site for direct marketing purposes please contact us.
7. Rights under EU Law
Scope. This section provides information on your rights under EU law (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein and Norway).
Data Controller. CRATES Limited Corp is the data controller for your Personal Data. To find out our registered office, please see our Contact Us page.
Your Right. Subject to EU law, you have the following rights in relation to your Personal Data:
Right of Access: If we are processing your Personal Data you can download a copy of that Personal Data from crates.ekyss.co.kr.
Right to Rectification: If your Personal Data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. You can also do this yourself via your user settings. If we shared your Personal Data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to Erasure: You may ask us to erase your Personal Data in some circumstances, such as where we no longer need it or you withdraw your consent (where applicable). You can also do this yourself via your user settings. If we shared your data with others, we will alert them to the need for erasure where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data with so you can contact them directly.
Right to Restrict Processing: You may ask us to restrict or ‘block’ the processing of your Personal Data in certain circumstances, such as where you contest the accuracy of the data or object to us processing it (please read below for information on your right to object). We will tell you before we lift any restriction on processing. If we shared your Personal Data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your Personal Data so you can contact them directly.
Right to Data Portability: You have the right to obtain your Personal Data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you. We will give you your Personal Data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to Object: You may ask us at any time to stop processing your Personal Data, and we will do so:
• If we are relying on a legitimate interest (described under the “How We Use Data” section above) to process your Personal Data -- unless we demonstrate compelling legitimate grounds for the processing; or
• If we are processing your Personal Data for direct marketing.
Rights in relation to Automated Decision-Making and Profiling: You have the right to be free from decisions based solely on automated processing of your Personal Data, including profiling, unless this is necessary in relation to a contract between you and us, or you provide your explicit consent to this use.
Right to Withdraw Consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time, but this will not affect any processing of your data that has already taken place.
Right to Lodge a Complaint with the Data Protection Authority: If you have a concern about our privacy practices, including the way we handled your Personal Data, you can report it to the data protection authority that is authorized to hear those concerns.
You may contact us to exercise your rights.
8. Publicly Posted Information
CRATES does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to CRATES through the Services please contact us and we will endeavor to delete that information from our databases.
10. Links to Other Websites
We take reasonable administrative and technical steps to protect the Personal Data from loss, misuse and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure. Therefore, while we strive to protect your data, we cannot guarantee its absolute security.
14. Contact Us